FREQUENTLY ASKED QUESTIONS

• Windows XP, Vista, 7, 8, 8.1, 10

• Mac OSX

• iOS-based devices (iPhone / iPad)

• Android-based devices (Phones / Tablets) Android 5.0 and above

*Due to security concerns, we cannot support any Windows version prior to Windows XP. Even though the PasswordFree app may still work with these versions, we recommend that you do not use them because they are not as secure as the supported versions.

A list of unsupported browsers and clients are seen bellow:

• Baidu Jan 2015

• IE 6 / XP

• IE 7 / Vista

• IE 8 / XP

• IE 8-10 / Win 7

• IE 10 / Win Phone 8.0

• Java 6u45

• Java 7u25

• OpenSSL 0.9.8y

• Safari 5.1.9 / OS X 10.6.8

• Safari 6.0.4 / OS X 10.8.4

You can install the application from:

• Apple iOS Store

• Google Play Market

Besides, the PasswordFree plugin is integrated on the following e-commerce platforms:

- BigCommerce (All | BigCommerce)

- Shopify (PasswordFree Easy Login - Instant login & MFA/2FA | PasswordFree®for Shopify | Shopify App Store)

- WordPress (PasswordFree Plugin — WordPress.com)

The PasswordFree app cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.

For more details, see our Privacy Policy

The setup is straightforward for both sides. A website manager needs to install the plugin from WordPress marketplace which takes less than 30 seconds. A user installs the PasswordFree app, creates an account in 3 clicks, and can then easily log in within 5 seconds.

Install it on WordPress.com or Get the plugin on WordPress.org

Want all the benefits of NoPass™ but don’t want to go through all the hassle of installing, maintaining, and updating a server? We introduce NoPass™ SaaS, the truly passwordless SaaS solution for all your authentication needs.

Learn more

NoPass™ is a passwordless authentication and registration tool that uses patented, Full Duplex Authentication® to authenticate users coming into a customer or enterprise portal. With minimal typing or actions by a user, they can quickly register and authenticate using 3 factors – something you know, something you have and something you are.

Learn more

Authenticate and Register users coming into a customer portal with your own mobile application using NoPass Consumer Mobile Edition. With minimal typing or actions by users, they can quickly authenticate and register using 3 factors – something you know, something you have and something you are.

Learn more

NoPass Employee MFA protects you against unauthorized access to the critical corporate network while cutting management time and costs for your business. NoPass Employee MFA has a flexible architecture to easily integrate with any User Authentication solution.

Learn more

NoPass™ for Windows Logon adds passwordless, multi-factor authentication to Windows desktop and server logins, at the local console, incoming Remote Desktop (RDP), or VPN connections. One factor will be something a user has, a secure token. This is protected by Identité’s patented, Full Duplex Authentication®.

Learn more

NoPass™ SDK is a software developer kit that allows you to embed the NoPass authenticator giving you passwordless, 3-factor authentication into your existing mobile applications. With our SDK, you keep the user from having to install an additional app on their smart device that performs authentication.

Learn more

Identité® can work with your organization to design and implement a custom authentication tool. Great for those needing help designing their website or portal, specialized workforces with purpose-built devices, physical security, etc.

Request Demo

1) Upon changing your device or reinstallation of the NoPass™ app on your device, after you open the application and accept receiving notifications from NoPass™, you will receive a request to enable backup/restore.

2) After clicking “Restore”, you will be asked to enter your restoration PIN that you have set before.

3) After entering your PIN, you will receive a prompt that “MAPD” wants to use your Google account to sign in.

4) After you click “Continue”, you will be redirected to your Google accounts page, where you have to choose your Google account and complete the verification.

5) If your Google verification (via SMS, email) is successful, your NoPass™ accounts will be restored one by one and you can see them on Accounts page of your NoPass™ app.

6) You can always restore your accounts by going into Menu - Settings - Restore if you have already made a Backup before and follow the steps displayed before.

It depends on the device's operating system.

1) On iOS, all accounts are retained in the device's secure keychain when you delete the app. This means NoPass™ accounts will be available if you reinstall NoPass™ on the same device. Accounts are only deleted when done so explicitly in the app.

2) On Android, deleting the NoPass™ app will delete all accounts from your device. Deleting the NoPass™ app essentially wipes the potential for unassisted account recovery, as any NoPass™ data backed up to Google Drive, if enabled, will be removed as well.

There are several reasons this could happen:

1) The wrong Google account was chosen when attempting NoPass™ Restore.

If you very recently toggled on NoPass™ Restore on your new phone, it may not be in sync with the backup on your old phone yet.

2) The NoPass™ app was deleted from the old phone, which would have also deleted the Google Drive backup.

3) NoPass™ Restore was actually never activated on the old (original) device so no backup is available.

• Windows XP, Vista, 7, 8, 8.1, 10

• Mac OSX

• iOS-based devices (iPhone / iPad)

• Android-based devices (Phones / Tablets) Android 5.0 and above

*Due to security concerns, we cannot support any Windows version prior to Windows XP. Even though the NoPass™ app may still work with these versions, we recommend that you do not use them because they are not as secure as the supported versions.

A list of unsupported browsers and clients are seen bellow:

• Baidu Jan 2015

• IE 6 / XP

• IE 7 / Vista

• IE 8 / XP

• IE 8-10 / Win 7

• IE 10 / Win Phone 8.0

• Java 6u45

• Java 7u25

• OpenSSL 0.9.8y

• Safari 5.1.9 / OS X 10.6.8

• Safari 6.0.4 / OS X 10.8.4

You can install the application from:

• Apple iOS Store

• Google Play Market

By searching for NoPass in the search section.

or by clicking on these links:

For Android: https://play.google.com/store/apps/details?id=us.identite.nopassFor iOS: https://apps.apple.com/us/app/identitenopass/id1486160554?ls=1

There should be a checkbox containing the “use password-less authentication or authenticate with NoPass™” on your login screen that will redirect you to the registration process.

Additionally, in some websites upon registration on the web site, there is a possibility implemented that will allow you to register on the said website automatically by using the NoPass™ registration.

In the registration process after you have typed in your initials and submitted them, a QR code will be displayed on your web site.

You do not need to have a QR reader to scan this QR code, we have already built in a QR reader in the NoPass™ App, all you have to do is:

1. Give NoPass™ permission to use your camera

2. Go to the “Add new web site” section in your App

3. Choose register with QR- code

4. Hold your device over the QR code on your web site so that it is clearly visible within your smartphone’s screen.

5. It will be automatically be scanned and processed by your App.

In the registration process after you have typed in your initials and submitted them, a QR code will be displayed on your web site.

You do not need to have a QR reader to scan this QR code, we have already built in a QR reader in the NoPass™ App, all you have to do is:

1. Give NoPass™ permission to use your camera

2. Go to the “Add new web site” section in your App

3. Choose register with QR- code

4. Hold your device over the QR code on your web site so that it is clearly visible within your smartphone’s screen.

5. It will be automatically be scanned and processed by your App.

You can install the application from:

• Apple iOS Store

• Google Play Market

By searching for NoPass in the search section.

or by clicking on these links:

For Android: https://play.google.com/store/apps/details?id=us.identite.nopass

For iOS: https://apps.apple.com/us/app/identitenopass/id1486160554?ls=1

*Upon first time registration and installation of NoPass™

1_You will receive a prompt that “NoPass™” wants to use your Google account to Sign in.

2_ By accepting this message and pressing on “Continue”, you will be redirected to your Google accounts from here you can choose which account you would like to use to backup the information needed for restoring on.

3_ Afterward, you must grant permission to NoPass™ to gain access to Google Drive.

4_ After accepting, you will be asked to enter a PIN code that will be used to recover and restore your accounts from Google.

After the PIN is entered and confirmed your restoration function is activated.

1_ If you have cancelled the request to set up backup/restoring on these steps after you installed the application,

2_ You can always enable this feature by going into Menu -> Settings -> Back up to Google Drive and following the steps that were mentioned before

You will have to navigate to the security section located in the NoPass app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.

By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.

You will have to navigate to the security section located in the NoPass app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.

By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.

• Permission to send Push notifications. We only send push notifications for two purposes:

1. To send you a login request to approve or deny, or

2. To alert you to a security issue we detect on your device.

3. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité™ mobile application (NoPass™) to approve or deny a login request each time you log in.

• Camera Access. This permission requires you to explicitly grant permission for Identité™ mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence.

• GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.

You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.

• Permission to send Push notifications. We only send push notifications for two purposes:

1. To send you a login request to approve or deny, or

2. To alert you to a security issue we detect on your device.

3. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité® mobile application (NoPass™) to approve or deny a login request each time you log in.

• Camera Access. This permission requires you to explicitly grant permission for Identité® mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence.

• GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.

You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.

You will have to navigate to the security section located in the NoPass™ app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.

By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.