1) Upon changing your device or reinstallation of the NoPass™ app on your device, after you open the application and accept receiving notifications from NoPass™, you will receive a request to enable backup/restore. 2) After clicking “Restore”, you will be asked to enter your restoration PIN that you have set before. 3) After entering your PIN, you will receive a prompt that “MAPD” wants to use your Google account to sign in. 4) After you click “Continue”, you will be redirected to your Google accounts page, where you have to choose your Google account and complete the verification. 5) If your Google verification (via SMS, email) is successful, your NoPass™ accounts will be restored one by one and you can see them on Accounts page of your NoPass™ app. 6) You can always restore your accounts by going into Menu - Settings - Restore if you have already made a Backup before and follow the steps displayed before.

Yes, NoPass™ uses Google Drive to backup NoPass™ accounts, so regardless of the operating system you are using, the only thing you need to restore your accounts is a Google account.

You can not!! You need to provide your restoring PIN code to recover your accounts. NoPass™ cannot recover this PIN code for you. Be sure to store it securely.

It depends on the device's operating system. 1) On iOS, all accounts are retained in the device's secure keychain when you delete the app. This means NoPass™ accounts will be available if you reinstall NoPass™ on the same device. Accounts are only deleted when done so explicitly in the app. 2) On Android, deleting the NoPass™ app will delete all accounts from your device. Deleting the NoPass™ app essentially wipes the potential for unassisted account recovery, as any NoPass™ data backed up to Google Drive, if enabled, will be removed as well.

No. If you manually delete accounts within the app then they are gone and there is no process for restoration.

There are several reasons this could happen: 1) The wrong Google account was chosen when attempting NoPass™ Restore. If you very recently toggled on NoPass™ Restore on your new phone, it may not be in sync with the backup on your old phone yet. 2) The NoPass™ app was deleted from the old phone, which would have also deleted the Google Drive backup. 3) NoPass™ Restore was actually never activated on the old (original) device so no backup is available.

Windows XP, Vista, 7, 8, 8.1, 10 Mac OSX iOS-based devices (iPhone / iPad) Android-based devices (Phones / Tablets) Android 5.0 and above *Due to security concerns, we cannot support any Windows version prior to Windows XP. Even though the NoPass™ app may still work with these versions, we recommend that you do not use them because they are not as secure as the supported versions. A list of unsupported browsers and clients are seen bellow: Baidu Jan 2015 IE 6 / XP IE 7 / Vista IE 8 / XP IE 8-10 / Win 7 IE 10 / Win Phone 8.0 Java 6u45 Java 7u25 OpenSSL 0.9.8y Safari 5.1.9 / OS X 10.6.8 Safari 6.0.4 / OS X 10.8.4

You can install the application from: Apple iOS Store Google Play Market By searching for NoPass in the search section. or by clicking on these links: For Android: https://play.google.com/store/apps/details?id=us.identite.nopassFor iOS: https://apps.apple.com/us/app/identitenopass/id1486160554?ls=1

A desktop version of the NoPass™ application is not available yet.

There should be a checkbox containing the “use password-less authentication or authenticate with NoPass™” on your login screen that will redirect you to the registration process. Additionally, in some websites upon registration on the web site, there is a possibility implemented that will allow you to register on the said website automatically by using the NoPass™ registration.

In the registration process after you have typed in your initials and submitted them, a QR code will be displayed on your web site. You do not need to have a QR reader to scan this QR code, we have already built in a QR reader in the NoPass™ App, all you have to do is: ​ Give NoPass™ permission to use your camera Go to the “Add new web site” section in your App Choose register with QR- code Hold your device over the QR code on your web site so that it is clearly visible within your smartphone’s screen. It will be automatically be scanned and processed by your App.

NoPass™ provides the ability for you to backup your accounts to your Google drive. If you activate the Backup to Google Drive in the settings Menu of the App your new accounts will also be automatically backed up to your Google drive.

*Upon first time registration and installation of NoPass™ 1_You will receive a prompt that “NoPass™” wants to use your Google account to Sign in. 2_ By accepting this message and pressing on “Continue”, you will be redirected to your Google accounts from here you can choose which account you would like to use to backup the information needed for restoring on. 3_ Afterward, you must grant permission to NoPass™ to gain access to Google Drive. 4_ After accepting, you will be asked to enter a PIN code that will be used to recover and restore your accounts from Google. After the PIN is entered and confirmed your restoration function is activated.

There is no limit on the number of NoPass™ accounts that you can backup.

Only information needed to restore your accounts is saved on your Google drive, no personal or sensitive information is saved on the Google drive.

Yes, all the information is encrypted. Google Drive users can view that NoPass™ is using their Drive to store data and the size of that backup but cannot interact with that file. NoPass™ only has access to the application-specific folder in Google Drive.

Backup accounts DO NOT contain any private key or other sensitive data.The backups are encrypted by the restoring PIN code, which is only known to you and cannot be recovered by NoPass™.

1_ If you have cancelled the request to set up backup/restoring on these steps after you installed the application, 2_ You can always enable this feature by going into Menu -> Settings -> Back up to Google Drive and following the steps that were mentioned before

After successfully registering on the NoPass application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.

No, if you have permitted the NoPass application to send you notifications, then all you need to do is have a working internet connection on your device.

You will have to navigate to the security section located in the NoPass app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.

By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.

Yes. We have provided this possibility.

After successfully registering on the NoPass application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.

No, if you have permitted the NoPass application to send you notifications, then all you need to do is have a working internet connection on your device.

You will have to navigate to the security section located in the NoPass app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.

By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.

Yes. We have provided this possibility.

Windows XP, Vista, 7, 8, 8.1, 10 Mac OSX iOS-based devices (iPhone / iPad) Android-based devices (Phones / Tablets) Android 5.0 and above *Due to security concerns, we cannot support any Windows version prior to Windows XP. Even though the NoPass™ app may still work with these versions, we recommend that you do not use them because they are not as secure as the supported versions. A list of unsupported browsers and clients are seen bellow: Baidu Jan 2015 IE 6 / XP IE 7 / Vista IE 8 / XP IE 8-10 / Win 7 IE 10 / Win Phone 8.0 Java 6u45 Java 7u25 OpenSSL 0.9.8y Safari 5.1.9 / OS X 10.6.8 Safari 6.0.4 / OS X 10.8.4

You can install the application from: Apple iOS Store Google Play Market By searching for NoPass in the search section. or by clicking on these links: For Android: https://play.google.com/store/apps/details?id=us.identite.nopassFor iOS: https://apps.apple.com/us/app/identitenopass/id1486160554?ls=1

A desktop version of the NoPass™ application is not available yet.

There should be a checkbox containing the “use password-less authentication or authenticate with NoPass™” on your login screen that will redirect you to the registration process. Additionally, in some websites upon registration on the web site, there is a possibility implemented that will allow you to register on the said website automatically by using the NoPass™ registration.

In the registration process after you have typed in your initials and submitted them, a QR code will be displayed on your web site. You do not need to have a QR reader to scan this QR code, we have already built in a QR reader in the NoPass™ App, all you have to do is: ​ Give NoPass™ permission to use your camera Go to the “Add new web site” section in your App Choose register with QR- code Hold your device over the QR code on your web site so that it is clearly visible within your smartphone’s screen. It will be automatically be scanned and processed by your App.

Windows XP, Vista, 7, 8, 8.1, 10 Mac OSX iOS-based devices (iPhone / iPad) Android-based devices (Phones / Tablets) Android 5.0 and above *Due to security concerns, we cannot support any Windows version prior to Windows XP. Even though the NoPass™ app may still work with these versions, we recommend that you do not use them because they are not as secure as the supported versions. A list of unsupported browsers and clients are seen bellow: Baidu Jan 2015 IE 6 / XP IE 7 / Vista IE 8 / XP IE 8-10 / Win 7 IE 10 / Win Phone 8.0 Java 6u45 Java 7u25 OpenSSL 0.9.8y Safari 5.1.9 / OS X 10.6.8 Safari 6.0.4 / OS X 10.8.4

You can install the application from: Apple iOS Store Google Play Market By searching for NoPass in the search section. or by clicking on these links: For Android: https://play.google.com/store/apps/details?id=us.identite.nopass For iOS: https://apps.apple.com/us/app/identitenopass/id1486160554?ls=1

A desktop version of the NoPass™ application is not available yet.

There should be a checkbox containing the “use password-less authentication or authenticate with NoPass™” on your login screen that will redirect you to the registration process. Additionally, in some websites upon registration on the web site, there is a possibility implemented that will allow you to register on the said website automatically by using the NoPass™ registration.

In the registration process after you have typed in your initials and submitted them, a QR code will be displayed on your web site. You do not need to have a QR reader to scan this QR code, we have already built in a QR reader in the NoPass™ App, all you have to do is: ​ Give NoPass™ permission to use your camera Go to the “Add new web site” section in your App Choose register with QR- code Hold your device over the QR code on your web site so that it is clearly visible within your smartphone’s screen. It will be automatically be scanned and processed by your App.

Install the application Register to use NoPass™ on your web site Have a connected internet connection on your device (Wi-Fi or cellular)

Permission to send Push notifications. We only send push notifications for two purposes: To send you a login request to approve or deny, or To alert you to a security issue we detect on your device. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité™ mobile application (NoPass™) to approve or deny a login request each time you log in. Camera Access. This permission requires you to explicitly grant permission for Identité™ mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence. GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.

Identité™mobile application (NoPass™) cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.

You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.

After successfully registering on the NoPass™ application, every authentication session that you conduct will generate a picture and a three-digit number within that picture both on the web site that you are using and your device, by visually comparing these two you can accept the request if they are identical and deny it if they defer. After acceptance, you may be asked to verify with the 2nd factor of authentication on your device and then you are logged in.

No, if you have permitted the NoPass™ application to send you notifications, then all you need to do is have a working internet connection on your device.

You will have to navigate to the security section located in the NoPass™ app menu bar. from there you will have to Enable Additional Protection. after activation you will have a range of diffrent methods to choose from, your local device authentication method or a custom pin or pattern.

By declining the authentication attempt once you have received a notification, you will have the option to report to us the reason for your denial and we will look into it.

Yes. We have provided this possibility.

Install the application Register to use NoPass™ on your web site Have a connected internet connection on your device (Wi-Fi or cellular)

Permission to send Push notifications. We only send push notifications for two purposes: To send you a login request to approve or deny, or To alert you to a security issue we detect on your device. We will never spam or send irrelevant push notifications. You can deny this permission, but you will have to manually go into Identité® mobile application (NoPass™) to approve or deny a login request each time you log in. Camera Access. This permission requires you to explicitly grant permission for Identité® mobile application (NoPass™) to use your camera to scan QR codes that are used to quickly add multi-factor authentication accounts. You can deny this permission, but without access, you will have to enter in your valid email so we can send the activation link to your email so that you can get your account working. Identité mobile application (NoPass™) will never access your photos and will only use your camera when you are scanning the QR code during the registration sequence. GPS. If you give us permission, we will be able to use your precise geolocation (latitude and longitude) in order to offer you features that make use of it. We use this data to provide features of our service, to improve and customize our service, to enforce our geo-fencing security measures for the security of our application and additional identity verification checks.

Identité® mobile application (NoPass™) cannot see your data like your contacts, it cannot read your text messages, it cannot access your photos (but it can use your camera to scan QR code if you explicitly allow that permission), it cannot access your files, it cannot erase your device, it cannot see information about other applications on your device. We do not track any personal data about these accounts – only the name of the service.

You can personally delete your account from the application home page where you can see the list of your accounts. This will not only delete your account on your device but will also delete your account information that is stored on the authentication server.