PasswordFree^® / BigCommerce

Welcome customers back to your BigCommerce store.

Offer a passwordless return to the customer’s account. The documented LoginFree^™ app experience lets the shopper scan, compare and choose to sign in.

Get the BigCommerce app Try the customer experience

PasswordFree

Your service

501

Your enrolled app

501

Try the sign-in experience

The customer came back for their account.

Checking an order should feel like returning to a familiar service. After connecting their app to the store, a customer can begin LoginFree with the store’s QR code instead of entering an email address.

Full Duplex Authentication^® supplies the mutual-verification relationship behind the request.

PasswordFree for BigCommerce is free. Your store platform and other services remain separate.

Full Duplex Authentication

See the customer’s view.

The shopper scans the QR code, compares the black picture and number on the phone and browser, and accepts in the browser. Their account opens and the phone shows the green confirmation.

Read the illustrated customer guide

PasswordFree · BigCommerce LoginFree · interactive example

Start at the store.

An enrolled customer chooses PasswordFree to return to their account. Try the sign-in button in the store.

Your store

Welcome back.

Your orders. Your account.

PasswordFree

Enrolled appA familiar
way back.

Try the highlighted button or use the controls below.

Start at the store. An enrolled customer chooses PasswordFree to return to their account. Try the sign-in button in the store.

Scan the store’s QR code. Open the enrolled app and point the phone at the store’s QR code. Here, select Scan QR code in the phone’s viewfinder.

The same picture. The same number. Compare the black picture and code on the two screens. If they match, select Accept in the store. If anything looks wrong, select Decline.

You’re back in your account. The store opens the customer account and the phone shows a green confirmation.

Discuss your BigCommerce setup

See the real app

Enable the experience for your store.

Open the BigCommerce app listing, connect the store and use the LoginFree configuration guide. Enrollment connects the customer’s app before they use the returning-user experience.

Open the BigCommerce app listing Read the LoginFree configuration guide

Keep the guidance close to the account.

Use the customer guide to explain the comparison and decision. For an enrollment or device-access problem, the support team can help with the relevant store configuration.

Email technical support

Install, activate, then test a returning customer.

Open the PasswordFree marketplace listing and install it in the intended store.
Follow the configuration guide to enable the customer-account flow.
Enroll a test customer and check return, decline and device-change support before rollout.

Install, activate, then test a returning customer.
Check	Published guidance
Marketplace terms	The listing checked September 8, 2026 shows $0 upfront and $0 per month.
Storefront fit	The marketplace warns that multi-storefront may not be fully compatible. Confirm your storefront configuration before rollout.
Account journey	Test enrollment, LoginFree return and the recovery path with the merchant’s support owner.

Open the BigCommerce app listing Read the LoginFree configuration guide

Welcome customers back to your BigCommerce store.

The customer came back for their account.

See the customer’s view.

Start at the store.

Welcome back.

Scan the store’s QR code.

The same picture. The same number.

You’re back in your account.

Enable the experience for your store.

Keep the guidance close to the account.

Install, activate, then test a returning customer.

Where would you like to go next?

PasswordFree®

PasswordFree^®